Shipping Policy

At Niteendo, customer satisfaction is our priority. Each product is custom-made to order and shipped directly from our trusted production partners. This print-on-demand model allows us to offer unique, high-quality items while maintaining reliable delivery timelines.

A. Address Accuracy & Responsibility

To ensure successful delivery, please provide a complete and accurate shipping address, including:

  • Street number and name

  • Apartment, suite, or unit number (if applicable)

  • City, state, and ZIP/postal code

  • Route or directional information (if needed)

Niteendo cannot be held responsible for delays or losses caused by incomplete or incorrect address information provided at checkout

B. Order Processing, Shipping & Delivery Times

1. Order Processing Time

  • Orders are processed Monday through Friday (PST), excluding U.S. public holidays.

  • Processing time: 5–7 business days

  • You will receive a shipping confirmation email with tracking once your order ships.

2. Order Cut-Off Time

  • Orders placed after 5:00 PM PST will be processed the next business day.

3. Shipping Time

  • USA: 7–10 business days (Monday to Friday)

  • International: 10–17 business days

4. Total Estimated Delivery Time

  • USA Orders: 12–17 business days

  • International Orders: 15–24 business days

Please note: Delivery times are estimates and may vary due to factors such as customs, weather, or carrier delays.

C. Peak Season Notice

During high-demand periods (e.g., Christmas, New Year), shipping may take longer. We recommend placing orders at least 25 days in advance.

D. Shipping Costs

  • USA Orders: Flat rate of $6.95

  • International Orders: Flat rate of $9.95

  • Additional fees for remote locations will be shown at checkout.

E. Carriers & Delivery Terms

Orders are shipped using trusted carriers such as:

  • USPS, Yunexpress, Yanwen (depending on destination and product availability)

Delivery to Hawaii, Alaska, APO/FPO/DPO addresses may take an additional 5–10 business days.

F. Address Changes

If you need to update your shipping address, contact us at [email protected] within 24 hours of placing your order.
Changes cannot be made once the order is in transit.

G. Order Tracking

  • A tracking number will be sent to your email once the order is shipped.

  • You can track your package using the courier’s website or our tracking page.

  • If you do not receive your tracking number within 5 business days after shipment, please contact us.

H. Lost or Delayed Packages

1. Lost Packages
If your order has not arrived within 60 days of shipment, you are eligible for a full refund or free replacement.

2. Delayed or Missing Deliveries

  • If your package is in transit for 15+ days, or marked as “delivered” but not received:

    • Check with neighbors or your local post office

    • If unresolved, contact us and we will assist promptly

👉 Our team will work directly with you and the carrier to resolve delivery issues as quickly as possible.

I. International Customs

  • Customs duties, import taxes, and fees are the responsibility of the customer.

  • Niteendo is not liable for delays caused by customs clearance.

  • If your package is held at customs for 30+ days, please contact us and we will provide assistance where possible.

J. Customer Support

For shipping inquiries or assistance, contact us:

  • Email: [email protected]

  • Phone: +1 (253) 231-6457

  • Address: 307 N Grant St, Forrest City, AR 72335, United States

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST