Welcome to the Niteendo Help Center. Below are some of the most common questions our customers ask. If you need additional support, feel free to contact us anytime at [email protected].

📦 1. When will my order be shipped?

Orders are processed within 5–7 business days (excluding weekends and holidays).
Once shipped, you’ll receive an email with a tracking number.

🚚 2. How long does shipping take?

Estimated delivery times (after processing):

  • USA: 7–10 business days

  • International: 10–17 business days

Please note: Delays may occur due to customs or carrier issues.

💳 3. What payment methods do you accept?

We accept the following secure payment options:

  • Visa, MasterCard, American Express, Discover

  • PayPal

  • Apple Pay / Google Pay (if supported by your device/browser)

📬 4. How do I track my order?

Once your order ships, you’ll receive a tracking number by email.
To track your order, visit our Order Tracking Page and enter your tracking number.

❌ 5. Can I cancel or change my order?

Yes – but only within the following timeframes:

  • Within 24 hours for weekday orders

  • Within 48 hours for weekend orders

After this window, the order goes into production and cannot be changed or canceled.

📏 6. I ordered the wrong size or color. Can I return or exchange?

Unfortunately, we cannot accept returns or exchanges for customer errors such as:

  • Incorrect size or color selection

  • Change of mind

Please review the size chart and product details carefully before placing your order.

🔁 7. What if I received a defective, damaged, or wrong item?

We’re sorry! If your item arrives damaged, defective, or incorrect:

  • Contact us within 30 days of delivery

  • Provide a photo of the issue

  • We will send a replacement or issue a full refund – no return required

⏱️ 8. My package is late – what should I do?

If your package hasn’t arrived within:

  • 45 days: Contact us for a 50% refund

  • 60 days: We’ll issue a full refund or send a free replacement

Please also check with your local post office and tracking status before reaching out.

💵 9. Do you offer refunds?

Yes, under the following conditions:

  • Items are defective, damaged, or not delivered within the expected timeframe

  • Refunds are processed within 5–7 business days of approval

  • Refunds are issued to the original payment method

See our full Return & Refund Policy for details.

🌎 10. Do you ship internationally?

Yes! We offer international shipping to many countries.
Shipping fees and times may vary depending on the destination.

Note: Customs fees and import taxes (if applicable) are the responsibility of the customer.

📮 11. What should I do if I entered the wrong shipping address?

Please contact us within 24 hours of placing your order.
After that, we may not be able to change the address.
Orders delivered to incorrect addresses due to customer error are not eligible for refunds or replacements.

💬 Still have questions?

We’re here to help!

  • Email: [email protected]

  • Phone: +1 (253) 231-6457

  • Hours: Monday to Friday, 9:00 AM – 5:00 PM PST