At Niteendo, customer satisfaction is our top priority. While our products are made-to-order, we strive to resolve all issues promptly and fairly. Please review our policy to understand your rights regarding refunds, returns, cancellations, and replacements.

A. Return Policy

1. No General Returns

As all items are custom-made to order, we do not accept general returns or exchanges. We do not maintain inventory and cannot resell returned items.

2. Exceptions – When Returns Are Not Required

We offer full refunds or replacements without requiring a return in the following cases:

  • Defective or Damaged Items
    If your item arrives damaged or with a manufacturing defect, we will issue a full refund or replacement.
    → You must provide photo evidence of the issue within 30 days of delivery.

  • Incorrect Items Received
    If you receive the wrong size, color, or design due to our error, we will issue a full refund or replacement.
    → Proof must be submitted within 30 days of delivery.

B. Cancellations & Order Corrections

1. Order Corrections

  • Corrections (e.g., size, address, design changes) must be requested within:

    • 24 hours if placed on a weekday

    • 48 hours if placed on a weekend

After this time, orders are processed and cannot be changed.

2. Order Cancellations

You may cancel your order and receive a full refund only if requested within:

  • 24 hours (weekdays)

  • 48 hours (weekends)

To cancel, email [email protected] with your order number.

C. Refund Eligibility

We issue refunds in the following scenarios:

1. Damaged or Defective Products

  • Full refund or free replacement

  • Must submit photo evidence within 30 days of delivery

  • No return required

2. Late or Undelivered Orders

  • If your order hasn’t arrived after 45 days, you may request a 50% refund

  • After 60 days, you may request a full refund or free replacement

Delivery time is measured from the date your order is shipped, not when it’s placed.

3. Refund Exclusions

We do not provide refunds for:

  • Customer mistakes (wrong size, color, or design selected)

  • Incorrect shipping addresses provided during checkout

  • Buyer’s remorse or change of mind

  • Shipping fees (non-refundable)

D. Refund Process

  • Refunds are issued to the original payment method within 5–7 business days of approval

  • Accepted refund methods include:

    • Credit/Debit Cards (Visa, MasterCard, etc.)

    • PayPal

    • Other original payment methods used at checkout

If you haven’t received your refund after 10 business days, please contact your bank or card provider. Still need help? Email [email protected].

E. Replacements & Exchanges

1. When Replacements Apply

  • Only for defective, damaged, or incorrect items

  • Must be requested within 30 days of delivery

2. How to Request a Replacement

Send an email to [email protected] with:

  • Your order number

  • Clear photo evidence of the issue

We do not require the item to be returned.

3. Processing Time

Approved replacement requests are fulfilled within 3–5 business days.

F. Important Notes

  • No refunds or replacements for orders shipped to incorrect addresses due to customer input

  • Always double-check size charts, color selections, and order details before placing your order

  • Inspect your order immediately upon delivery; issues must be reported within 48 hours for visible damage or missing items

G. Dispute Resolution

If you opened a dispute via PayPal or your credit card provider, we encourage you to contact us first. We are committed to resolving all issues fairly and promptly.

H. International Orders

This Return & Refund Policy applies to both U.S. and international orders.
Please note:

  • Customs duties or import taxes are non-refundable

  • Shipping delays due to customs are outside our control

I. Legal Notice

By placing an order with Niteendo, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

J. Contact Information

If you have questions regarding returns, refunds, or your order status, reach out to our support team:

  • Email: [email protected]

  • Phone: +1 (253) 231-6457

  • Address: 307 N Grant St, Forrest City, AR 72335, United States

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

For additional details, please review our Shipping Policy and Payment Policy.